Please inspect goods immediately upon delivery. If goods are faulty, missing or incorrect, you must advise us as soon as possible and within 7 days from the date of delivery.

If you notice us of a problem with your goods, we will either make good or replace any goods found to be faulty.

Where you the buyer has used or installed the goods, such use or installation shall be taken as conclusive evidence that you have accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they may fail to correspond with their specification and you waive the right, in these circumstances to make any claim against the company.

You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put before use. This not affect your statutory rights.

If you change your mind about your order, we will only accept returns of stock items and conditions are met- it your responsibility to ensure goods are returned in appropriate packaging. If goods are not packaged or damaged it will not be possible to process your refund.

Please ensure your hot tub filters are correct before removing any packaging as it will not be possible to exchange or refund for filters once packaging has been removed.

If goods are not faulty you will be responsible for the cost to return the item to us. Please obtain proof of posting.